Refund Policy

This Refund Policy explains how purchases, credits, subscriptions, and digital services on MyNilam are handled.

1. Nature of Credits

Credits provided by MyNilam are virtual platform credits intended solely for accessing features and services within the platform.

Credits:

• have no cash value;
• are non-transferable;
• cannot be withdrawn;
• cannot be exchanged for money;
• do not constitute stored monetary value or electronic money;

2. Unified Credit Balance System

Credits may originate from purchases, promotional campaigns, referrals, registration rewards, complimentary grants, bonus programs, or other sources.

All credits are maintained within a unified account balance system and may be consumed together during use.

Once credits have been added to an account, MyNilam does not separately identify or track individual credit consumption sources.

3. Refund Eligibility

Except where required under applicable law, purchases are final once credits, subscriptions, or digital access have been successfully delivered to an account.

Refunds generally will not be provided for:

• partially used credits;
• mixed balances involving free and purchased credits;
• unused remaining balances;
• change of mind;
• accidental purchases;
• dissatisfaction with AI-generated output;
• failure to use purchased services;
• consumed or activated digital services.

4. Limited Exceptions

Refund requests may be considered solely for:

• duplicate payments;
• payment processing errors;
• successful payments where purchased credits were not delivered.

Refund requests must be submitted within seven (7) days of the transaction date.

5. Promotional Credits

Promotional, bonus, referral, registration, and complimentary credits may expire, be modified, reduced, revoked, or discontinued without compensation where permitted by law.

6. Contact

Questions regarding purchases or billing may be submitted through our official support channels.